Refund policy

We want you and your pet to be happy with your order. If you're not, we'll make it right.

30-day returns. You can request a return within 30 days of delivery. Items must be unused and in their original packaging.

How to start a return. Email czw@mail.grokbot.com with your order number and the reason for your return. We'll reply within 2 business days with return instructions. Please don't send items back without contacting us first, since packages sent without instructions can't be matched to an order.

Damaged, defective, or wrong items. If something arrives damaged, defective, or isn't what you ordered, email us a photo within 7 days of delivery. We'll send a free replacement or a full refund, and you won't need to pay for return shipping. In many cases we won't ask you to send the item back.

Return shipping. For returns that aren't due to our mistake (for example, a change of mind), the customer pays return shipping. Original shipping charges aren't refundable.

Refunds. Once your return is received and inspected (or approved, if no return is needed), we'll refund the original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

Exchanges. For a different size or color (for example, a different paw cup size), email us and we'll help you swap it.

Bundles. If you return part of the Shed-Free Home Kit, the refund is the bundle price minus the regular price of the items you keep.

Non-returnable items. Items that have been used on a pet can't be returned for hygiene reasons unless they're defective.

Lost packages. If your tracking hasn't updated for 10 business days, or your order hasn't arrived 20 business days after shipping, email us and we'll reship or refund it.